I'm really not sure how to start this rant. Waitrose and John Lewis sell the idea that they are a bit better than everyone else. And I'd say that was the case until today.
When you sign up with Waitrose broadband, you get an email address. Having had this a few years, the spam level received was getting to around 10 / day. I checked on the web app and found the spam filter was off. Turning it on made no difference. There were rules to set up so I set up the handful of spammer's email addresses to divert to the bin, but that didn't work either.
I contacted support and after a few days they told me it was working fine as there was spam in the junk folder. Spam I'd put there. So back to support and 2 replies and 1 week later I was told to use the John Lewis web app. So I did this and got server errors returned when reporting spam, and the spam kept coming.
So I contacted support and they finally told me that the Waitrose mail server is very old and doesn't work for spam and filtering and the John Lewis web app doesn't work for Waitrose customers.
So, to summarise, about 5 hours work over the 2 weeks it took them to reply finally made them admit that they have no spam filter. Why they couldn't just tell me this on day 1 is totally beyond me.
Their best suggestion was to get a third party email. I think I'll just get a new ISP.
Waitrose Wasters.
